Reporting an issue or asking for help

Sending a report

Choose Report Feedback in the side menu, or press Ctrl+Shift+B from any page. Ask Lou takes a screenshot of what you're looking at and attaches it; you can mark it up to point at the problem.

In Submit Feedback:

• Priority:
  • Low: a minor issue, with a workaround.
  • Medium: it affects your work but doesn't block it.
  • High: it significantly affects your work.
  • Critical: you can't carry on.
• Type: what kind of report it is.
• Description: what happened, and what you expected.
• Attach files if they help: PDF, Excel, CSV, text, log, PNG or JPG files, up to 50 MB each.

Anyone on your team can send one. It becomes a support ticket: see Your support tickets.

What helps us most

• The page you were on and what you clicked.
• The period, statement or account involved.
• Any message you saw, word for word.
• Whether it happens every time.

A quick question instead

For "how do I...?" questions, ask Lou: he knows how Ask Lou works and can point you to the right page or guide.